Deflekt.ai is an AI tool designed to automate customer support email responses. It allows users to divert emails before they reach their support inbox, freeing up time for the support team to focus on resolving real issues.
With Deflekt.ai, users can use their own AI chatbot or the tool's built-in AI bot to automatically respond to emails. The tool offers features such as inbox aliases for automated processing, data extraction and retrieval, a fallback scenario for when the tool is turned off or reaches its plan limit, and the ability for customers to respond to incorrect AI chatbot responses.
Deflekt.ai provides a dashboard for monitoring email ingestion, diversion rates, and other metrics. Additionally, the tool supports multiple integrations, allowing users to use their own AI chatbot or use providers like Mendable, AskAI, and Chatbase.
Deflekt.ai also has built-in AI capabilities, where users can input URLs or knowledge base sitemaps. Deflekt.ai offers a variety of plans, including a free plan with limited deflections and inboxes, and paid plans with higher deflection limits and additional features.
The tool does not offer refunds for canceled paid plans. Deflekt.ai supports multiple languages as users can control email response template strings, and most AI providers work with multiple languages. Note: The exact numbers and specific features mentioned in the text have been paraphrased or generalized to maintain relevance despite potential changes.
