DocUp is an AI tool that helps businesses optimize their support flow by automatically answering customer questions. It can be used as a chatbot or integrated into existing support solutions.
The tool enhances the customer experience by providing immediate responses to inquiries using information extracted from company documentation and content.
If additional assistance is needed, the customer will be guided on how to contact the company. To train the AI, users can feed it different types of content such as URLs, sitemaps, plain text, and FAQs.
PDFs are currently not supported, but work is being done to add support. The AI can be trained to provide immediate responses to customer inquiries, ensuring quick resolution and minimizing wait time.
The chatbot functionality can be integrated into the company's website, allowing customers to get immediate answers without delays. DocUp offers various pricing plans that include API access, chatbot access, collections, fonts, and credits.
Customers have the option to start with a free plan, and there is a 30-day refund policy in place. The tool also provides a chat widget to answer customer questions live on the website.
Additionally, it can be integrated into the company's support flow and documentation, allowing customers to receive automated answers before contacting the support team. Overall, DocUp is an AI tool designed to streamline customer support processes, improve efficiency, and deliver faster responses to customer inquiries.
