Hyperlight is an AI tool designed to automate customer support operations. It offers enterprise-grade AI agents that are capable and empathetic, meaning they can interact intelligently and understandingly with customers' needs.
The tool enables communication through voice, chat, and email, replacing traditional chatbots. One of Hyperlight's strengths is its reliability and capacity.
The AI agents are deeply integrated into support systems, allowing them to navigate like humans. They provide personalized and empathetic responses, making the interaction feel human-like, which customers appreciate.
Hyperlight stands out for its scalability, with a fleet of agents that can handle any support volume. Additionally, it offers customization for different industries such as e-commerce, financial services, and insurance. For e-commerce, AI agents can review orders, process returns, and recommend items.
In financial services, they assist with card management, billing, and product recommendations. In the insurance sector, the agents help customers file claims and explain complex coverage policies.
The tool is developed by a team with a strong background in computer science and related fields, with members who have worked on research and development projects at prestigious institutions such as Yale, Instagram, Snorkel AI, and Actively. Hyperlight aims to drive efficiency in customer support operations and provides a way to enhance support in all industries.
