Jochem

Jochem

Jochem.ai is an Artificial Intelligence assistant specialized in customer service related questions. Utilizing a constantly improving knowledge base, Jochem provides immediate answers to customer service agents, saving them time and reducing the need for team leader intervention.

The AI tool learns from human responses, ensuring continual improvement in performance. Jochem.ai is fully GDPR compliant and offers easy integration with existing systems such as Teams or Slack, greatly simplifying knowledge retrieval and management.

In addition to answering questions, Jochem.ai offers features to enhance customer service. It can provide email and chat responses with just one click, reducing the stress of second-line support.

If Jochem.ai is unable to answer a question, it can immediately escalate it to a senior agent for resolution, and it learns from these escalations for future reference.

The platform also allows efficient management of escalation records. Jochem.ai provides operational insights by offering metrics such as time saved and hot topics.

It ensures that the knowledge base remains up-to-date by automatically updating existing knowledge bases and suggesting new and conflicting content.

The tool offers different pricing plans, including a basic plan for 10 agents and an enterprise plan for larger organizations. It can easily integrate with company applications and knowledge sources through a simple plugin.

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