Crisp IM SAS
Crisp is an AI tool designed to improve customer service by providing faster responses to customers. It allows teams to get started with the tool immediately without the need for any installation.
The AI assistant has multiple features including a chat widget for websites, a chatbot, CRM, shared inbox, ticketing system, campaigns, a knowledge base, and a status page to monitor systems and alert users if anything goes wrong.
The tool is multilingual and multichannel, and the virtual assistant called MagicReply, which is backed by a state-of-the-art proprietary machine learning model, helps agents provide personalized responses to customers based on their previous conversations.
MagicReply makes agent shift changes easy by summarizing recorded conversations and switching between audio and text messages in a flash. The tool also provides control over API uptime, ensuring a smooth user experience.
Users can start with Crisp for free for 14 days. The tool has already been adopted by over 500,000 brands to enhance their user experience. Crisp is available in multiple languages, including English, French, German, Spanish, Dutch, Portuguese, Russian, Turkish, Simplified Chinese, and Finnish, among others.
